Frequently Asked Questions
Below you will find frequently asked questions about shipping, payments and returns.
Shipping
How fast do you ship?
We typically ship orders within 1-2 business days of receiving them. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a confirmation email with tracking information as soon as your order is on its way. If you have any specific shipping inquiries or urgent requests, feel free to reach out to our customer service team at info@smetworks.com
What are the shipping costs?
The shipping costs will be calculated at check-out. They vary depending on country and weight.
Can I pick-up my order?
At this time, we do not offer order pick-up as we are currently operating as a private workshop and not a physical shop. We apologise for any inconvenience this may cause. However, we are working towards expanding our services and will keep you updated on any changes. If you have any further questions or concerns, please don't hesitate to reach out to us at info@smetworks.com
Thank you for your understanding!
Payments
Which payment methods are available?
We currently accept payments via Ideal and Credit Card. These are the primary payment methods available for your convenience. If you have any questions regarding payment options or encounter any issues during checkout, please feel free to contact us at info@smetworks.com.
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Can you send me an invoice?
Certainly! After your order is placed, you will receive an invoice to your email. Additionally, if you prefer a physical paper invoice included in your order, please let us know, and we will be happy to accommodate your request. If you have any further questions or need assistance, feel free to contact us at info@smetworks.com.
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Why is there no tax calculated?
As an online shop based in the Netherlands and operating using Shopify, our pricing structure follows Dutch tax regulations. We are only required to charge value-added tax (VAT) if our annual turnover exceeds a certain threshold. Since our turnover remains below this threshold, no tax is calculated at checkout. Our pricing is transparent and compliant with relevant legal requirements. If you have further questions, feel free to contact us at info@smetworks.com.
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Returns
Can I return my package?
Once an order has been placed, we are unable to add or remove items from it. However, for non-personalised items, you can cancel your order before it has been prepared for dispatch.
You have the right to cancel your order, excluding personalized items, within 14 days after receiving your goods. To cancel your order, please inform us at info@smetworks.com and return the goods within 14 days after notifying us.
You will receive a refund for the total amount, excluding shipping costs, once we receive the returned goods in good condition. Please ensure that the goods are returned with all accessories and in their original condition and packaging. Return shipping costs are your responsibility.
For further assistance or to exercise your right to cancel, please contact us at info@smetworks.com.
Is returning a package free of charge?
Returning a package is not free of charge. When returning an order, you are responsible for covering the return shipping costs. If you have any further questions or need assistance, please feel free to contact us at info@smetworks.com.
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Is your question unanswered?
Is your question not listed? Then contact us and we will answer your question within 1 business day!